Wednesday, September 21, 2011

FAQ

Q: The update deleted my saved characters.
A: New version of EVEUniverse uses Customizable API Key. Old keys not supported already.

Q: When I add key to the iPhone I get error "Authentication failure".
A: Old keys not supported already. Also you cant use API Keys from test server http://apitest.eveonline.com. You must create keys here https://support.eveonline.com/api

Q: When I add key to the iPhone I get error "Key has expired. Contact key owner for access renewal".
A: On the key creation screen check expiry date or set "No Expiry" checkbox.

Q: I updated the app and advertisements came back.
A: Make a donation again. Money is taken only one time. If you were paying earlier, the second time it will be free.

Q: How to fetch the corp data?
A: You must create corp API Key. Also your CEO must grant to you director rights. You can add both corp and char keys. In this case keys will be combined and you can fetch char and corp data simultaneously without switching accounts.

40 comments:

  1. Im getting bad url now

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  2. Need a way to sort the characters, I like to put my main on top, and others following, instead of alphabetical order.

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  3. Hi i can not find the materials for a blueprint. For example i Open the hammerhead blueprint and i only See "Tech1"
    Thank from Germany

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  4. Great app. Great update. (Blueprint info is missing.) Thanks.

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  5. I'm not planned to do blueprint info. But if you need it - I'll add it in my "to do" list.

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  6. Hi. Got to say the app rocks. I am CEO and try to get the Corp data to show but it only gives me very limited info. Even as I created the API key I checked all the checkboxes. But still no luck. Help please. Also I was wondering if ther is change coming up about the pos section? I wish we could select a range of structures we got anchored and if or if not onlined, to get a more accurate reading of the fuel we need. Just a thought on the side :)

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  7. Hi Dan,

    You must create corp API Key like here http://clip2net.com/s/1cxeY. You can add both corp and char keys. In this case keys will be combined and you can fetch char and corp data simultaneously without switching accounts.
    Also, CCP changed some requests. For example, market orders now returns less orders (only active).

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  8. Yes please add the blueprint informations. Thanks

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  9. Well thats exactly how I did it. The key shows up under my characters name but I won't get any pos data at all. And only see the Corp wallet balance.

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  10. To access to POS'es section you must create Corp API Key with mask OutpostServiceDetail + OutpostList, like here http://clip2net.com/s/1cyFq and here http://clip2net.com/s/1cyI6

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  11. No matter what I do, check no expire, I get "key has expired". I have tried 47 times a bug or what?

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  12. I don't know what to tell you I am doing exactly what is to see on the picture of the link and it still gives me very
    Limited info of my Corp .I also deleted the app and reinstalled it. No change.

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  13. David,
    Maybe you trying to update old key? CCP has about 5-minute delay befor applying key changes.
    Also, try to delete all keys from EVEUniverse and put them again.

    P.S. Try to open this url in your browser https://api.eveonline.com/account/apikeyinfo.xml.aspx?keyID=[keyID]&vCode=[vCode] and see the result (replace [keyID] and [vCode] on your values). Maybe problem in API Key.

    Thank you

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  14. Dan,
    Can you send me your KeyID and vCode on support@eveuniverseiphone.com? I want to see what's wrong with your ApiKey.

    Thank you

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  15. Sorry, I get "expired key" no matter what... rather annoying having to spend so much time on this...

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  16. David, are you using this link to generate your API keys?
    https://support.eveonline.com/Pages/Login.aspx?ReturnUrl=%2fapi

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  17. Hi
    I love the app, but since yesterday it's been crashing every time I try to open it, it doesn't even make it to the main menu. Any ideas on what has happened? Iv tried closing it completely and restarting my iPhone 4, with no luck.

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  18. This comment has been removed by the author.

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  19. I quote: We have identified an issue with EVE Mon which was making too many calls and slowing the API to a stop and have been working with the team at Battleclinic to resolve the issue. We advise all users to get the fix from EVE Mon which has now been deployed and available for all users. An auto update for all EVE Mon clients will kick in gradually over the next four hours. We expect that the EVE API will return to service within the next few hours
    http://www.eveonline.com/news.asp?a=single&nid=4753&tid=1

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  20. In other words, the API server is offline. And this is causing EVE Uni to crash.

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  21. Yesterday EVE Online API server was not working some time. Crashes applications have been because of this. I'm working on the analysis of errors.

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  22. Hi so I have emailed you about the issue I am having with the map every time I tap a system it crashes the app I am using the full version is there a workaround ?

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  23. I also keep getting a "key has expired" error, despite following every step, and all the possible permutations.

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  24. Hi got my character in ok and on the character it does show my skill scutes toy being trained. However the skills tab is grayed out. Additionally the ship fitting only has al skill 0 and all skills V. Is there a way to get it to use my skills?

    Thanks for the app about time we had something like this on apple products -nice one.

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  25. Hiya! Really like your app. If I could suggest one thing, I'd really like to be able to see how many buy/sell order slots I have remaining. Otherwise, great work!

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  26. This is a great App! Does it have any method to view my Character's assets?

    Thank you!

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  27. Why do i get " bad url"? It just happen when i reinstall it

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  28. Have the "Spinning" icon all the time on my iPhone, and says my account is Null?? Any ideas?

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  29. Hi,

    I've installed the app on my iphone, entered the keys for my two characters, the system pulls down the chars (portrait, expiry, etc.), but when I try to go into skills, etc. I'm getting bad url error. How can I solve this?

    Thanks

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  30. I added a full char and corp API key but everything that depends on the API is grayed out (can't open it). Any ideas?

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    Replies
    1. * or if I can open them, I get an illegal page request.

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    2. I think you create key from Safari? Safari didn't create api key with valid access mask. Try to create API Keys from Firefox or Google Chrome.

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  31. I just tried to install this on my new ipad and am gettign "bad url" when i try to set up my first account after i enter my api info...

    any advice?

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  32. After entering my API I receive: Error - Forbidden - OK

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  33. I have the same problem with the forbidden message. My character avatars are visible, but "unknown error" and "forbidden" are displayed. I've re-installed and reset the key numerous times.

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  34. I just started encountering the"unknown error"/"forbidden" problem. Any advice?

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  35. My solution was to re-add my characters to Neocom, even though they had been there before, and delete the characters that were getting errors. Problem solved.

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  36. Can't add character. keep getting unknown error. Also doesn't seem to be any activity from Artem Shimanski this year. Does that mean he is dead and the app is no longer supported?

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  37. I'm getting illiegal page request for the whole character I can see the char pic but I can't see anything else. I've tried getting an API from Firefox aswell no change.

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